Welcome to Travel Sailo! This Privacy Policy outlines how Travel Sailo collects, uses and protects your information. By accessing or using our mobile applications, websites, call center and other products and services (collectively, the “Services”), you consent to the practices described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to:

• All users (“Users”) of our applications and Services.
• Drivers, partner transportation companies, or any other persons who use the Travel Sailo platform under license (“Drivers”).

2. Collection of Information

Information You Provide to Us

We collect the following information when you use our Services:

• Personal Information: Name, email address, phone number, postal address, profile picture, payment details and financial information.
• Identity Verification Information: Government-issued IDs and documents for fraud prevention, identity verification and compliance with legal requirements.
• Other Information: Any additional details you choose to provide, such as customer support inquiries or feedback.

Information We Collect Through Your Use of Services

• Location Data: GPS-based location data for ride facilitation, route optimization and safety purposes.
• Device Information: Includes operating system, crash logs and device identifiers.
• Behavioral Data: Information about how you interact with our platform, including browsing history and usage patterns.

3. Information We Collect From Other Sources

We may collect information from third-party sources, such as:

• Linked accounts, including social media platforms or payment providers.
• Verification partners (e.g., background check agencies).

We use your information to:

• Provide, maintain and enhance our Services.
• Facilitate payments, pickups and drop-offs.
• Conduct research and analytics to improve user experience.
• Prevent fraud, ensure legal compliance and verify identity.
• Communicate with you about updates, promotions and safety information.
• Fulfill any contractual or legal obligations.

4. Contact List Collection for SOS Feature

With your explicit consent, we may:

• Access and collect specific contacts for the SOS feature.
• Use this data solely for emergency purposes.
• You can modify or delete these contacts anytime via the app settings.

5. Sharing of Personal Data

With Affiliates and Service Providers

• To facilitate Services, process payments and verify identity.
• Examples include cloud storage providers, payment processors and marketing  partners.

For Legal and Safety Purposes

• With law enforcement or regulatory bodies when required by law or during legal proceedings.
•  To resolve disputes, prevent fraud, or ensure safety.

During Business Transactions

• If we undergo a merger, sale, or acquisition, your data may be transferred as part of the business assets.With Other Users
• For example, to share your location with Drivers or your ETA with contacts when using the SOS Feature
• Our SOS feature enables you to send emergency alerts to your selected contacts in case of an emergency.

Data Collection and Sharing

• Contact Information: We access your contact list solely to facilitate the SOS feature. This data is neither collected nor shared with third parties.
• Anonymized and Aggregated Data: We may collect non-identifiable data for analytics, research, or marketing purposes. This information does not include your personal contacts and is shared in a way that cannot be used to identify you.

6. Data Retention

• We retain Personal Data for as long as your account is active or as required by law.

Specific retention periods:

• Payment data: Retained for legal obligations (e.g., 7 years).
• Identity verification data: Retained for a fixed period post-verification (e.g., 1 year).
• Ride history: Retained indefinitely unless the user deletes their account.
• Data for inactive accounts may be archived or deleted after a specified period.

7. Data Security

We take data security seriously and implement:

• Encryption protocols (e.g., SSL) for secure transmission.
• Secure storage systems for Personal Data.
• In the event of a data breach, we will notify affected users and regulatory authorities as required by applicable laws.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. You share data at your own risk.

8. Your Rights and Choices

Access, Correction and Deletion

• Access your data, update your profile, or delete your account via the app settings.
• You can also submit requests for data corrections or deletion by contacting our support team.

Data Portability

• Request a copy of your Personal Data in a portable format.Marketing Preferences
• Opt out of receiving promotional messages through the app or unsubscribe links in emails.

9. Data Transfers

Your data may be transferred and stored in regions outside your home country, including regions with varying data protection laws. We implement safeguards, such as encryption and contractual agreements, to ensure your data remains secure.

10. Payments

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
• Travel Sailo App will not pass any debit/credit card details to third parties.
• Travel Sailo App takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However Travel Sailo App cannot guarantee the security of any information that is disclosed online.
• Travel Sailo App is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
• The App Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website.
• Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
• Accepted cards

11. Refund Policy

• Refunds are processed within 5 to 15 business days if issued to the original mode of payment. Alternatively, passengers may choose to receive the refund via their electronic wallet, in which case the refund will be processed within 1 business day.
• If a refund is requested due to a problem during the trip, the passenger must submit a formal complaint. If the issue is found to be due to a technical fault or our operational responsibilities, the refund will be processed automatically without requiring further action from the passenger.

12. Cancellation Policy

• Cancellations are only permitted before the start of the trip. Once the trip has commenced, cancellations are no longer allowed. However, the passenger may request the captain to end the trip at any point. In such cases, charges will be calculated and settled based on the distance or duration traveled up to that point.

13. Cookie Policy

What are cookies?

• A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

How do use cookies?

• Google Analytics, to understand how visitors to this website interact with our content.
  This data is anonymous, and aggregated. We use this data to manage the performance of our websites.
  To find out more about Google Analytics cookies and their use, please visit the Cookies page in Google’s Privacy & Terms. There are also instructions on how to manage Google’s cookies and your ad personalisation.

14. Facebook / Meta Platform Data Deletion

• If you have connected your Travel Sailo account or interacted with our services through Facebook, Meta platforms, or WhatsApp, you have the right to request the deletion of your personal data collected through these platforms in accordance with Meta’s Platform Terms.
  To request deletion of your Meta-connected data:

  Send an email to travelsailo.dm@gmail.com
  Use the subject line: “Meta Data Deletion Request”
  Include your full name and the phone number or email address linked to your account

  We will confirm receipt of your request within 48 hours and complete the deletion within 30 days.

15. Contact Us

➢ For questions, complaints, or requests regarding this Privacy Policy, contact us at:

Email: support@travelsailo.com

Telephone: +971 44397200 

Address : First Gulf Business Offices, Office 16, Madina Mall – Muhaisnah 4, Dubai, UAE.

➢ In-App Support: Available in the Travel Sailo app under “Help Center.”